Terms Of Service

Terms of Service

Effective Date: October 2026

Operating Company: Atlantis Pro (Pty) Ltd, trading as Cape Beacon Property Management ("Cape Beacon", "We", "Us", "Our")

Registration: Registered in South Africa

Service Area: Cape Town, Western Cape, South Africa

1. Scope of Services

Atlantis Pro (Pty) Ltd t/a Cape Beacon Property Management provides operational and listing management services for short-term residential rental properties. Our core scope includes:

  • Creating, optimizing, and synchronizing property listings across designated online booking channels (e.g., Airbnb, VRBO, Booking.com).

  • Managing guest communications, booking inquiries, check-in instructions, and guest screening.

  • Coordinating post-checkout housekeeping, linen turnover, and routine property inspections.

  • Setting dynamic daily rental rates based on market data and seasonal demand.

  • Facilitating basic routine maintenance repairs as authorized by the property owner.

2. Commission Structure & Remuneration

  • Management Fee: Atlantis Pro (Pty) Ltd charges a fixed 20% management commission on the gross accommodation revenue collected from completed guest stays.

  • Calculation: Commission is calculated strictly on accommodation charges (excluding separate cleaning fees collected from guests or applicable third-party platform host fees).

  • Payouts & Statements: Owner payouts are processed monthly, accompanied by an itemized statement detailing gross revenue, our 20% commission, and any authorized maintenance or supplier expenses incurred.

3. Exclusions & Disclaimers

  • No Revenue or Occupancy Guarantees: Atlantis Pro (Pty) Ltd does not guarantee specific occupancy rates, nightly pricing, or total rental income. Projections, estimates, and revenue calculator outputs provided on our platforms are for illustrative purposes only and depend on fluctuating market conditions, seasonality, and property specifics.

  • Property Ownership & Compliance: The Property Owner remains solely responsible for ensuring the property complies with local municipal bylaws, sectional title/HOA regulations, home insurance requirements, and relevant SARS tax obligations.

  • Damage & Guest Conduct: While guest vetting protocols and house rules are enforced, Atlantis Pro (Pty) Ltd is not liable for intentional damage, theft, or wear-and-tear caused by checked-in guests. Damage claims will be pursued primarily through the relevant booking platform’s host protection coverage (e.g., Airbnb AirCover) or the property’s dedicated insurance policy.

4. Owner Access & Owner Stays

  • Property Owners retain full ownership rights and may reserve the property for personal use.

  • Owner stays must be blocked off in advance on the central booking calendar to prevent double bookings or cancellation penalties on external platforms.

5. Maintenance & Repairs

  • Minor Repairs: Atlantis Pro (Pty) Ltd is authorized to coordinate urgent or routine repairs up to an agreed threshold (e.g., R1,500 per incident) without prior owner consent to maintain guest safety and property functionality.

  • Major Repairs: Any maintenance requirement exceeding the minor threshold requires written approval from the Property Owner prior to proceeding, except in emergency situations (e.g., active water leaks, security breaches).

6. Termination of Service

  • Either party may terminate the property management agreement by providing 30 days' written notice.

  • Upon notice of termination, Atlantis Pro (Pty) Ltd will honor all existing confirmed guest reservations scheduled within the notice period and transition listing controls and keys back to the owner upon final account settlement.

7. Privacy & Data Handling (POPIA)

  • In accordance with the Protection of Personal Information Act (POPIA), Atlantis Pro (Pty) Ltd collects and processes property owner and guest personal data strictly for operational, booking, and accounting purposes. Personal information is never sold or shared with unauthorized third parties.

8. Legal & Contact Information

  • Entity Name: Atlantis Pro (Pty) Ltd

  • Trading Name: Cape Beacon Property Management

  • Email: support@capebeacon.co.za

  • Location: Cape Town, South Africa